Orders were rows to find and remember.
Staff moved between saved views, manual downloads and separate checks to understand what needed attention.
Multi-store retail · Live
Every order. One clear next step.
A live order desk for a growing retail brand that brings orders from two Shopify stores, personalisation, team queues, fulfilment and payment follow-up into one place.
Illustrative interface · no client data
Today’s order desk
Good morning, team
Work waiting across both stores18sample orders
7sample designs
4sample follow-ups
Design ready
Personalised giftToday
Engraved itemToday
Needs attention
COD follow-upOverdue
Address checkReview
The shift
From a giant sheet to a live operations desk.
The team had a workflow they trusted, but growing order volume, personalisation images and concurrent edits were stretching a sheet-backed app.
The next job is already queued.
Two stores flow into one shared workspace, with clear queues, ownership and order history.
The workflow
One journey from Shopify to money received.
Orders arrive
Shopify orders sync from each store into the right brand view.
The team acts
Agents work from live queues, assign orders and update multiple orders together.
Designs stay visible
Personalisation details and image previews sit directly on each order line.
Delivery closes the loop
Fulfilment, returns and overdue COD remittance each have a clear place.
What it changes
Less chasing. More orders moving.
Two stores, one team
Switch between stores or see all work together without duplicating the operation.
Personalisation in context
Zoomable image previews and line details remove the manual download-and-match routine.
Managers can see the flow
Daily reporting, master search, exceptions and activity history show where work is moving or stuck.
Your first working demo
From brief to demo in 24 hours.
Choose one core workflow. We will turn it into a focused, clickable MVP you can react to the next day. The 24 hours starts with an agreed brief. Production rollout and integrations are scoped after the demo.